September 21, 2006

Mr. Anil Sharma
The Heritage
Heritage Mansion (Ground Floor)
6/96, S. F. S., Mansarovar,
Jaipur -302 020 (INDIA)

Dear Mr. Anil,

Within the United States, sadly, one hears from time to time of vacationers who have had the misfortune of becoming involved with a disreputable travel agent. Therefore, in arranging for our recent vacation to India with a firm located halfway around the world from us and with which we did not have any personal experience, it was largely a matter of faith, trust and hope.

From the moment, we left customs in New Delhi and were greeted personally by you, we knew that we were in good hands. The remainder of our two and a half week stay in India only served to reconfirm this perception. We realize that time and the press of business does not allow you to personally meet all of your clients, but circumstances happened to be in our favor.

We found you to be both professional and personable. We felt as though we could rely on you should any problem develop during the course of our trip. Due to the rains, a problem did develop. One of our travel destinations was inaccessible due to extraordinary flooding. Your firm found us a place to stay for the night on an emergency basis. You constantly monitored the situation and the next morning when it was clear that our destination continued to be inaccessible, you were able to change our itinerary and put us back on schedule. Cost never became an issue.

We were met by your agents in other cities, both tour guides and drivers. All of them upheld the high standards that you have established. For the bulk of our trip, for a period of ten days, we had one driver Mr. Satan Singh. I fear that, as westerners, we were a bad influence on him, but nevertheless after this period, we were made to feel like family by him. Throughout sometimes difficult circumstances, Satan remained calm and friendly. He offered us many insights into Indian culture which we would have otherwise remained ignorant. We met many friends whom we maintain a connection with over the internet.

Let me say, "Thank you" or "Dhanyavaad" for a once in a lifetime experience. We remain connected to India and by the life changing experience you ensured we would have. When we return to India, we would not consider doing so without arranging for it through you. I will recommend use of your agency to close friends and family. Should you have potential clients who wish to speak with a real reference, please, have them call me.

In closing, let me repeat my offer made to you in person that should you find yourself in the Boston, Massachusetts area, you would give me the honor of hosting you at my home.

With Sincerity,

Mr. Edward L. Bailey & Ms. Lina Fox
Rockland, MA, United States of America

I just come to work. That's life.

I would like to thank you the attention you had with us. Our travel in India was perfect and unforgettable. We definitely recommend you to my friends.

Best Regards from Spain. I hope to see you again in the future.

I hope you and your family are in the best of health and cheer.  We have passed on your contact details to several of our friends as we had a marvelous time when you arranged our tour of Rajasthan in November last year. 

Dr. S. Kamath & Family
London, United Kingdom