Your contract is with Pioneer Journeys Pvt. Ltd. A
contract exists between us when we have confirmed you on
our tour of your choice and we have received your signed
booking form and deposits. All the relevant section must
be correctly and fully completed. We can only accept
booking form signed as this confirms that you and other
people on the tour accept our booking terms and
condition and are entering into the contract.
Upon completion of the signed booking form a deposit of
50% of the tour cost per person, be paid to the company.
For the services contracted, 50% advance payment should
be made to hold the booking on a confirmed basis and the
balance amount can be paid at least 7 days prior to your
date of departure from your country. We hold the right
to decide upon the amount to be paid as an advance
payment, based on the nature of services and the time
left for the commencement of the services. Apart
from the above in some cases like special train
journeys, hotel or resort bookings during the peak
season (X-Mas, New Year) full payment is required to be
sent in advance
If you or any member of your party wishes to cancel your
holiday, you must notify us in writing, in any case the
date of cancellation will be at the date on which notice
is received by Pioneer Journeys Pvt. Ltd. As this incurs
administrative cost and retention charges by hotel, the
cancellation charges will apply on the following scale:
Number of days before departure
Amount of Cancellation charges
More than 28 Days
50% of the Tour Cost
75% of the Tour Cost
06 Days or less
100% of the Tour Cost
The company does not own or control hotels, coach or
other facilities mentioned in the tour. As an operator
of the package tour therefore, we cannot be held liable.
a) Where there has been no fault on the part of the
company, supplier or agents.
b) Where the failures in performance of the contract are
attributable to the customer.
c) Where the failures are attributable to a third party
not connected with the provision of the holiday and is
unforeseeable or unavoidable.
d) Where the failures are due to unusual and
unforeseeable circumstances beyond your control.
e) Where the failures are due to an event which you or
your supplier even with all due care could not foresee
We do take all reasonable steps in ensuring that the
organization maintains standards and provide a service
that is acceptable to the passengers. The information
within this website has been compiled with all
reasonable care and is correct to the best knowledge of
the company and is published in good faith.
We do our best to give passengers travelling on any of
our holidays, an enjoyable and trouble free vacation but
occasionally plans go wrong. Should you have any
complaint, please inform your tour manager (at the same
time), who will do everything possible to resolve the
matter immediately. If the situation is not resolved to
your satisfaction, then you must notify the company
within 28 days of the tour ending in writing. If you do
not write to us within this time, this will affect the
investigation and outcome of the complaint. Any disputes
between clients and Pioneer Journeys Pvt. Ltd. Shall be
governed by Jurisdiction on India.
Passports & Visas
To travel to India from overseas countries except for
the citizen of Nepal & Bhutan, one needs a 06 months
valid passport and a valid Visa. And processing of
Passport and Visa are not included in the tour cost.
Early Check-in / Late Check -out
Please note that standard check-in / Checkout time in
most hotels is 1200 Hrs. (IST). Therefore cost of early
check-in or Late check-out is not included in the tour
cost. We can always make a request for early check-in or
late checkout if required but we do not guarantee that,
that entirely depend upon the policy of the hotel, time
of the year and availability of the room.
Extra Uses of our Vehicle
Please note that cost of the vehicle (car / coaches with
the driver) does not include extra usage of vehicle like
after transfer or after sightseeing until or unless it
is mentioned in the itinerary.
Rights to amend the itinerary if required
Tour once commenced will strictly go as per the
itinerary finalized. In case of events and circumstances
beyond our control, we reserve the right to change all
or parts of the contents of the itinerary for safety and
well being of our esteemed passengers.
The Price of your travel arrangement is subject to
surcharges in case of sudden hike in fuel prices,
schedule airfare and any taxes levied by the government.
Even in this case, we will try to absorb an amount of
2%, amount exceeding over 2% will be surcharged.
Pioneer Journeys Pvt. Ltd accepts the liability for
those arrangements for your holiday, which are wholly
within our control and therefore, accept liability to
clients for the negligence of our employees. However, we
would like to draw attention to the following
circumstances, which fall outside our direct control or
where for some reason we are not prepared to accept
The Company shall, in no circumstances whatsoever be
liable to the client or any person travelling with him
or her for: Any death, personal injury, sickness
accidents, loss delay, discomfort, increased expenses,
consequential loss and / or damage or theft howsoever
Any act, omission, default of any independent contractor
or other person or by any servant or agents employed by
them who may be engaged or concerned in the provision of
accommodation, refreshment, carriage facility or service
for the client or for any person travelling with him
howsoever caused. Pioneer Journeys Pvt. Ltd are unable
to take liability for commercial arrangements out of our
control such as natural disasters, industrial disputes,
reason of threat or war, riots, civil strife, terrorist
activities, technical problems to the transport, extreme
weather conditions, closure of the airports and sea
ports and similar event out of our control, or are due
to unusual and unforeseeable circumstances beyond