Terms & Conditions

Please read the terms and conditions carefully. By accepting them and submitting your deposit for the trip, you agree that all these terms and conditions apply to the agreement that THE HERITAGE, and its Affiliates / Divisions supplies to you.

Reservation Policy
Visitor get in touch with us through our email heritage@datainfosys.net OR any of the contact address given on the site. THE HERITAGE reserve the right to not to accept any booking order without assigning any reason thereof. Any reservation is not completed till the full money towards the services is received from the customer, until specified unless.

Price Includes
All our rates are valid for the period requested by the customer / quoted in our reply. None of the given rates on the website are applicable for the festive dates, specially during X Mas and New year (15th Dec - 15th Jan) period. Rates for festive dates will be given on request only. All rates quoted are in USD (or any other foreign currency) rates are applicable for Foreign National and NRIs only. Any additional taxes introduced by the Central / State Government during the course of fulfillment of the transaction shall be payable by the customer purchasing our services.

Coach/Vehicle:
We use air-conditioned or non air-conditioned luxury coaches / vehicles. If you are carrying any high value items on the coach/vehicle, we advise you not to leave them behind when you leave the coach/vehicle as we will not be responsible for any loss/theft.

Meals:
The type of meals is clearly indicated in the itinerary. We, however, reserve the right to change the meal arrangement, if circumstances make it necessary to do so.

Check in Check Out Time
In India most of the hotels offer noon time (1200 hrs) check in and check out facility. Customer requiring complementary early check in or late check out facility should send us a request in writing so as to enable us to take authorization from the respective hotel/s. We do not guarantee for any such facility without the approval of the hotel.

Payments
The entire payments will be collected in advance from the customer at the time of final confirmation through any of the following mode as per the conveniences

The money also can be remitted to our bank account through swift bank transfer and a copy of bank activity report may kindly be faxed to us for our file records and further follow ups with our banker. While transferring the money, make sure that the transferred amount must be remitted to our account atleast 15 days prior to the delivery of the services until any flexibility authorized by THE HERITAGE otherwise.

Payment Receipt and Service Vouchers
The customer will receive a copy of invoice, payment receipt and duplicate service vouchers through electronic mail after final confirmation and payment process. A copy of the service voucher will also be forwarded to the respective hotels and other service providers for their information and records.The original copy of hotel and transport vouchers etc will be handed over to the customer upon arrival in India.

Cancellation and Refunds
All cancellation must be made in writing to us atleast a month prior to the date of arrival of the client. We levy following cancellation charges.

" 10% of the total amount if the booking is cancelled 30 days prior
" 25% of the total amount if the booking is cancelled 15 days prior
" 50% of the total amount if the booking is cancelled 07 days prior
" 100% cancellation in case of no show

All hotel reservation require reconfirmation by the agent / customer atleast a one week prior to the date of check in failing which hotels reserve the right to levy atleast one night retention which is payable by the customer making reservation through us. THE HERITAGE do not take any responsibility to make any refund on deposit to the clients until the same has been received by us from the hotel/s. If payment of the tour is through Credit Card charge then the contract is irrevocable. If there is any complaint regarding services it should be communicated to THE HERITAGE while the tour is still on. Refund, if any, will be made in Indian Rupees only in India before the departure at the end of the tour, as per the conversion rate prevailing at the time of refund.

Liabilities
While offering the services to the customer through the site, THE HERITAGE has endeavored to ensure that all the information are complete and accurate, but company neither warrant nor take any responsibility for the accuracy and completeness of the same. Company will also not be responsible for any complaint / dispute between the customer and any hotel. An e mail / fax should be sent to us with the exact and detailed information of the nature of complaints which will be forwarded to the respective hotel for their clarification and further actions. THE HERITAGE will not be responsible for any compensation due to any complaint and dispute between client and the hotel.

Disclaimer:
We do not hold any responsibility for any damage or loss -material or physical due to the sundry services which are not in our control such as Elephant/Camel/Horse Rides, Boat Ride, Food etc.